airline

Customer service feels like a precious commodity in the airline business these days. However, some are trying better than others. A recent report of the nation’s largest airlines’ customer performance records ranked airlines in the area of customer service. So, which airline took top honors?

European budget airline Ryanair has vowed to avoid the fuel surcharges many of its competitors are now passing on to passengers, so it’s instituted a variety of measures to reduce the gas required for each trip. Among them? Asking flight attendants to lose weight.

Last month, two-year-old Natalie was getting ready to take off on a JetBlue flight with her parents and her sister from Turks and Caicos to Boston. As two-year-olds are wont to do, little Natalie started to throw a fit. After about five minutes of some pretty intense screaming, Dr. Colette Vieau and her husband, Dr. Mordecai Stolk, were able to get their toddler under control and strapped into her

Buying an airline ticket has never been easy but it's been made harder and harder by all the fine print.